iTop Log Management

Combodo's customers only

name:
Itop log management
description:
Visualize, get and delete iTop log files without access to the system
version:
1.1.0
release:
2021-12-21
itop-version-min:
2.7.0
code:
itop-log-mgmt
diffusion:
ITSM Designer

Features

This extension allow you to visualize, get and delete iTop log files without access to the iTop server.

Propotype of a potential future version

Revision History

Date Version Description
2021-12-21 1.1.0 * iTop 3.0 compatibility
* removal of live display
2020-03-31 1.0.3 * Removed unused dependency 'itop-welcome-itil/2.7.0' to unlock use on non standard datamodels
* Security hardening
2020-01-31 1.0.0 First version

Limitations

Requires at least iTop 2.7.0

Installation

Use the Standard installation process for this extension.

Configuration

No configuration parameters.

Usage

Errors

  • The log/error.log file has been split in weekly files.
  • They can be visualized in that screen
  • You can open the content of a file in a new tab, using the icon at the end of the name
  • You can just see the content of a file by clicking on its name
  • You can download in a zip file, one or multiple logs to send them to an iTop support provider
  • You can delete manually some old logs
  • error.log from before iTop 2.7 is not split by week but renamed into error.LEGACY.log

 The setup.log is managed using the same logic as the error.log

Setup SQL queries

  • The Setup generates SQL queries which are stored in one file per Setup run.
  • Those files can be visualized, downloaded and deleted, as the error files

Log KPI

  • Each time you start the log KPI, it generates a separate file to store the results
  • Those KPI files can be visualized, downloaded and deleted, as the error files

Other logs

  • Extensions can bring their own logs
  • Those dedicated log files can be visualized, downloaded and deleted, as the errors files

extensions/itop-log-mgmt.txt ยท Last modified: 2022/05/16 15:41 (external edit)
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