Data archiver simple
- Data archiver simple
- Archive tickets from the console
You would like to get rid of them, but… what if a customer claims for an old ticket?
Install this extension and you will gain performance, without loosing data.
Improve performance when searching for a Ticket, if your outdated Tickets represent much more than the active ones, but cannot be deleted.
Allow administrators to bulk flag outdated Tickets as
ArchivedTickets to all users most of the time, as if they were deleted.
But still enable them to retrieve
ArchivedTickets if needed.
|1.0.0||2017-11-02||First published version|
Bulk archive/unarchive does not record the change in the object change history, whereas archiving/unarchiving a single object does record the information in the change tracking.
Like any other extensions, unzip it into extensions directory and relaunch the setup…
There is no configuration for this module.
When you have deployed this extension, then Tickets objects can be massively archived (and unarchived) by administrators only.
Search for the Tickets that you want to Archive and from that list, open the Actions menu. Below two possibilities, in standard mode (only mass archive action available) and in archive mode (both mass archive and unarchive actions available)
Mass archive or unarchive actions sends to a confirmation screen :
You can also do it on a single ticket details screen, using the Actions menu:
End User experience
In standard mode
All archived objects are hidden, for all users including admins, like if they were deleted.
A reference to their friendly name can be found in other objects
pointing to them. Example on an archived contact which is the
caller of a non-archived Change.
As you can see the link is inactive, you can't open the caller details.
In the history of other objects to which they are or were linked, you just get the id of that archived object:
If you try to open the details of that archived object using a bookmarked url or building the url like this: http://myitop/pages/UI.php?operation=details&class=Person&id=11&
Then you will get a message like this one:
archivedas well, meaning that they aren't visible anymore
in Archive mode
Any user can toggle the archive mode:
In archived mode, you have a orange tag to remind you that you have activated it.
All objects are read-only
Archived objects are visible and tagged as
An attribute referencing an
archivedobject is clickable:
desactivate archive mode while you are on an
you get again the feedback message