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Combodo

iTop Extensions

Make IT VIP

name:
Make IT VIP
description:
Flag important contacts in your database and highlight tickets
version:
1.2.0
release:
2021-12-27
itop-version-min:
2.3.0
code:
combodo-make-it-vip
state:
stable
diffusion:
Client Store, iTop Hub
php-version-max:
PHP 8.1

Manage VIP User Requests and Incident as they deserve to be !

Features

This extensions allows you to:

  • Identify VIP persons in your CMDB
  • If a caller is a VIP, all his User Requests and Incidents will have the priority set to critical.
  • The header of the ticket will be highlighted with a VIP icon

Revision History

Version Release Date Comments
1.2.0 2021-12-27 Add iTop 3.0 compatibility
1.1.0 2020-01-10 Available on Incident and User Request in full ITIL
1.0.0 2019-01-07 First version

Limitations

Translation available only in English and French
Available on User Request and Incident Tickets only.

Requirements

This extension require the usage of User Request or Incident in iTop 2.3.0 or above

Installation

Use the Standard installation process for this extension.

Configuration

No configuration

Usage

First this extension change the form for a Person.
A new attribut VIP (yes,no) is define to identify if a person is a VIP.
By default the value is set to no

 Make it Vip person

When a User Request is created the attribut VIP is updated automatically according the value set for the corresponding caller.
This attribut can be used to extract easily VIP User Request for reporting purpose

The priority of the ticket is forced to be critical as soon as the caller is a VIP

The Header of the User Request is highlighted with a vip icon

 Make it Vip user request

extensions/combodo-make-it-vip.txt ยท Last modified: 2022/10/14 15:52 (external edit)
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