Communications to the Customers
- Communications to the Customers
- Publish customer oriented communications to be displayed in the new portal
- Communications, Portal
Create and publish customer oriented communications to be displayed on the user portal.
Create text based or image based communications (formatting including hyperlinks is supported)
Quick formatting: title / description / predefined icon
Communications are active for a predefined time-frame (i.e. they have a predefined start and end date)
Communications can be delivered to users from selected organizations only
|1.0.5||2016-08-23||Bug fix: the option “cascade to child organizations” was not working|
|1.0.3||2016-08-08||First released version|
The Wiki syntax (in the text of the communication) creates hyperlinks which point to the console!
iTop 2.3.2 and the new portal.
As any other extension:
Expand the content of the zip file in the
Make sure that the web server has enough rights to read unzipped files
Remove the read-only flag on the iTop configuration file
Run the setup by pointing your web browser to
When prompted, make sure that you select Communications to the Customers from the list of extensions to install
Complete the installation by clicking “Install!”.
This extensions has no configuration parameter.
To create a new Communication or to view the list of Communications, click on the menu “Communications” under “Service Management”.
Creating a new communication
The form to create a new communication is the following:
|Announcer||The organization owning this communication.|
|Status||Automatically computed based on the start and end dates|
|Start date||The date (and time) at which to start showing this communication in the portal|
|End date||The date (and time) at which to stop showing this communication in the portal|
|Target organizations…||How to interpret the list of “Allowed
organizations”. If the value is
|Icon||An optional icon to display next to the communication in the portal. Choose “None” for displaying no icon.|
|Title||An optional plain text title for the communication.|
|Message||The actual body of the communication. Use the formatting toolbar to style the text, to insert images or add hyperlinks.|
Display of the communications in the Portal
When a communication is “on going”, it is displayed in the portal, at the top of the home page. The text of the communications are truncated in order to preserve a constant height for the communications area in the home page.
The user can click on a communication to display it in a popup dialog. This is especially useful on small screens (mobile phones) where the communication may be truncated.
If there are several on-going communications at the same time, they are displayed one after the other, using a carousel, automatically sliding to the next communication after 5 seconds. Small bullets are displayed at the bottom of the carousel to allow direct access to the Nth communication. The carousel automatically stops sliding when the user positions the mouse hover it.
When there is no on-going communication, nothing is shown in the home page of the portal.