Combodo's customers only
- Alarm Console
- A lightweight console for managing alarms coming from monitoring systems
- ITSM Designer
This extension provides a new type of object: Alarm and a simple user interface to list the alarms and either acknowledge them or create a ticket from one or more alarm.
A simple command line PHP script to create an alarm is also provided by the extension.
Automatic refresh of the list of alarms, with user defined filtering
One click acknowledgment of multiple alarms. (Only allowed to users having the profile Alarms Manager“)
Creation of a ticket from several alarms (and automatic acknowledgment of the alarms) in one operation
Automatic (in the background) deletion of acknowledged alarms after a configurable retention delay
|1.1.0||2022-02-09||* Fix compatibility with iTop 3.0
* Change Version Min iTop to 2.5.0
|1.0.3||2018-10-02||Fix compatibility with iTop 2.5|
|1.0.2||2016-11-03||Fix sorting on a column in the console was breaking the multi-selection (buttons remained disabled when selecting an alarm). Compatibility with iTop 2.3.0.|
|1.0.1||2015-10-02||Enhancements: new profile “Alarms Manager” to allow acknowledging alarms without creating a ticket. Added various parameters to customize the format the message and initialize the new ticket with default values. Hilighting of the alarms is now optional. Compatibility with iTop 2.2.0.|
The total count of alarms is not properly updated when the list of alarms is refreshed.
The sort order of the list of alarms is not preserved during the refresh when using a version of iTop lower than 2.1.0.
Version 1.0.0 of this extension is not compatible with iTop 2.2.0.
This extension has no specific external dependencies.
Use the Standard installation process for this extension.
|refresh_delay||integer||The number of seconds to wait before automatically refreshing the console. The minimum value is 10 seconds. Any value lower than 10 will result in a refresh interval of 10 seconds.||60|
Since 1.0.1: whether or
not to “higlight” the alarms in the list, based on their status and
severity. If set to
|alarm_retention_delay||integer||The number of days to keep the acknowledged alarms into the database. After this period they will be deleted by the background process.||30|
|watchdog_delay||integer||The interval used by the watchdog mechanism to keep the session open. In seconds.||300|
|target_class||string||The type of Ticket to create when the user clicks on the “Create Ticket…” button. Adjust this value to suit the data model of iTop if needed.||UserRequest|
|cis_attcode||string||The name of the field which holds the list of CIs in the ticket. Adjust this value to suit the data model of iTop if needed.||functionalcis_list|
|description_attcode||string||The name of the field which holds the description of the ticket. Adjust this value to suit the data model of iTop if needed.||description|
|message_line_template||string||Since 1.0.1: the template to use for generating each line of text (in the “description”) for each CI/Alarm. The possible placeholders are the attributes of the Alarm object.||$alarm->functionalci_name$: $alarm->message$|
Since 1.0.1: the overall format
of the “description” when creating a ticket from one or more
alarms. The only possible placeholder is
|ticket_default_values||array||Since 1.0.1: a hash array (format: 'attcode' ⇒ 'value') to specify default values to be preset in the ticket creation form.||array()|
Example of custom configuration
The custom configuration show below has the following effect:
Acknowledged alarms are kept for 60 days instead of 30 (
Alarms are turned into Incident tickets instead of User Requests (
The description contains - for each Alarm/CI - the severity of the alarm, the name of the CI and the message of the alarm (
The descripton contains some additional text (with line breaks) to explain better the source/cause of the ticket (
message_text_format). Notice how line breaks are enclosed in double quotes.
The ticket is pre-filled with a default urgency, impact and service (
'combodo-alarm-console' => array ( 'refresh_delay' => 60, 'watchdog_delay' => 300, 'alarms_retention_delay' => 60, 'alarms_hilighting' => true, 'target_class' => 'Incident', 'cis_att_code' => 'functionalcis_list', 'description_att_code' => 'description', 'message_line_template' => '> [$alarm->severity$] $alarm->functionalci_name$: $alarm->message$', 'message_text_format' => 'Les informations suivantes ont été remontées par la supervision:'."\n".'%1$s'."\n".'Bonne chance !', 'ticket_default_values' => array ( 'urgency' => '1', 'impact' => 1, 'service_id' => 'Computers and peripherals', ), ),
To display the Alarm Console, click on the “Alarm Console” menu in the “Helpdesk” section.
The console automatically displays the list of all “On Going” alarms. You can pull down the “Search” drawer to adjust the filter used for building the list (don't forget to click on the “Search” button to apply your search criteria).
From the list of alarms you can select one or more alarm(s) and either:
Acknowledge all the selected the alarms without creating any ticket by pressing the “Acknowlegde Alarm(s)” button. No confirmation will be asked.
Create a ticket (and acknowledge) the selected alarms.
When creating a ticket from one or more alarms, the ticket creation form is displayed. Three fields of this form are pre-populated:
The Organization field is populated with the organization of the Alarm(s). (Only if all selected Alarms are of the same Organization)
The Description field is populated with the concatenation of all the Alarm messages (one per line).
The list of attached CIs is populated with all the CIs attached to the selected Alarm(s).
Once the ticket is created, all the related Alarms are automatically acknowledged.
Creating an alarms from the command line
Alarms cannot be created or edited interactively in iTop. To
create an alarm an external tool must either use the REST/JSON
webservice or the provided command line script
The command line script
create_alarm.php uses the
iTop webservices, therefore it can be run on any system having an
http(s) connection to iTop.
php create_alarm.php <itop_url> <itop_user> <itop_pwd> <message> <CI name> <service> <status> <organization name>
itop_urlis the URL to the iTop application.
itop_useris the login for connecting to iTop.
itop_pwdis the password associated with the login.
messageis the alarm message (free text)
CI nameis the unique name of the CI associated with the alarm
serviceis the service of the alarm (free text)
statusis the status of the alarm. one of
organization nameis the unique name of the Organization for which to create the alarm.
SELECT FunctionalCI WHERE name='$sCIName' to
SELECT FunctionalCI WHERE name='$sCIName' AND organization_name='$sOrgName'.
php create_alarm.php https://itop.demo.com admin admin "HP Agents Status Degradated" Server4 "HP Agent" warning Demo