:: Version 3.0.0 ::
Customizing iTop
By adding existing extensions
-
Check what exist and you may pick-up some in this list of published extensions and install them as documented.
By writing your own extension
Helper to create the mandatory files for a new extension.
If you have never done it:
-
Refer to iTop customization mechanism to understand how to extend or modify iTop.
-
Start by this step by step example, to create your first extension.
-
Check iTop coding standards
-
Always refer to XML Data Model Reference and XML Portal reference for XML evolutions and exact syntax.
-
If you have a doubt about the sequence of PHP methods on object manipulation: CRUD methods sequentiallity
-
For writing generic extensions, limiting risks of incompatibilities with other extensions, uses the extensions API.
Don't be afraid to write your
first extension, even if you are not a developer.
Many customizations can be done without a single line of PHP code
Many customizations can be done without a single line of PHP code
Get familiar with the syntax before reading
below examples
"How to" examples
Changing the Datamodel
Class, Fields & Relations
-
Define your own dictionary entries - Added in July 2019
-
Force a field to be always mandatory - Added in July 2019
-
Remove a field from Ticket - Added in August 2019
-
Add a Dashboard on a Team - New in 2.6 - added in July 2019
-
Define a dependency - added in July 2021
-
Add a 1:1 relationship - added in January 2022
-
n-n reflexive & symmetrical - added in March 2022
-
Creator of an object - added in April 2022
-
Add a value in a TagSet - added in May 2022
Lifecycle
-
Flag Tickets waiting for a 3rd party - Added in July 2019
-
Force a field to be mandatory by lifecycle - Added in July 2019
-
Add a lifecycle on Physical Device - Added in August 2019
-
Execute actions on transition - Added in November 2021
-
Predefined methods usable on transition - Added in November 2021
Behavior
-
Define Obsolescence rules - New in 2.4
-
Prevent duplicates - New in 2.6 - added in July 2019
-
Prevent User accidentally disabled - added in October 2021
Authentication and rights
-
Delegate 'Admin tools' menus - New in 2.5
-
Define your own Password policy - New in 2.7
-
Implement Password expiration - New in 2.7
-
Create your authentication method - New in 2.7
Automation
-
Copy linkedset with object copier - Added in Dec 2019
-
Compute WorkOrder End Date - Added in August 2019
-
Count Ticket reopening - Added in July 2019
-
Calculated field & Cascading update - Added in June 2018
-
Sum Components cost on Contract - Added in June 2020
-
Store Count of n:n relation - Added in August 2020
-
Synchronize data from an external application - Added in October 2020
User Interface
-
Change the iTop Homepage - Added in July 2020
-
Force a field to be mandatory - Added in July 2019
-
Force a field to be read only - Added in August 2019
-
Form Prefill - New in 2.5
-
Hide cost for some users - Added in July 2019
-
Enrich display of an object - Added in July 2019
-
Highlight critical objects - New in 2.7
-
Change menu icon - New in 3.0
-
Class color & icon - New in 3.0
-
Differentiate homonyms - New in 3.0
-
Changing page title - Added in March 2022
Ticket management
-
Get resolution delay taking coverage window into account - Added in July 2019
-
Count the number of time a UserRequest is re-open - Added in July 2019
-
Close automatically after a delay - Added in July 2020
-
User Request where TTO start on a planned date - Added in July 2019
-
Planned User Request (advanced) - Added in July 2019
-
SLA by Service Subcategory - Added in August 2019
-
Inherite services from parent organization - Added in August 2019
-
Cascading Change closure: Resolve automatically all associated User Requests on
Related change
closure
Customizing the Portal
Only available since version 2.3, the enhanced Portal offers customization options
Examples of How to :
-
Make a field mandatory on the User Portal - Added in July 2019
-
Allow to see more or less Tickets - Added in August 2019
-
Create Tickets for others - Added in July 2021
-
Add a Dashlet (since 2.5)
-
Create a new portal - Added January 2021
-
Optional relationship on Portal - Added March 2022
Contribute to iTop translations
3_0_0/customization/start.txt
ยท Last modified: 2022/05/04 19:25 (external edit)