iTop Customization

• Use existing extensions
• Make your own extension
  • Customization logic
  • Data Model XML Reference
  • Coding standard
  • Wiki syntax

"How to" examples
DataModel

• Add a field to the Server class
• (Re-)Define dictionary entries
• Field mandatory always
• Remove a field
• Dashboard field
• New class
• Add n:n relation
• Add a 1:1 relationship
• n-n reflexive & symmetrical
• Creator of an object
• Define a dependency
• Consolidated status
• Add a TagSet in PHP
• Add a Log entry in PHP
• Add state and transition
• Count time spent in a state
• Notify after a delay in a state
• Behavior of a Stopwatch
• Add lifecycle on a class
• Field mandatory on transition
• Execute actions on transition
• Methods on transition
• Create new Profile
• Delegate 'Admin tools' menus
• Define your Password policy
• Implement Password expiration
• New authentication method
• User protection

User Interface

• Force a field to be mandatory
• Force a field to be read only
• Hide cost for some users
• Form Prefill
• Check data integrity
  • With event
• Define Obsolescence rules
• Prevent duplicates
• Change the iTop Homepage
• Add entry in popup menu
• iframe dashlet
• Enrich display of an object
• Differentiate homonyms
• Changing page title
• Navigation between objects
• Hide Impact Analyses
• Add action on a list
• Hide object History
• Add object overview
• Order enum values
• Order transitions
• Changing iTop logos
• Changing colors and more
• Highlight critical objects
• Highlight state in 3.0 or in 2.7
• Change menu icon
• Class color & icon
• Changing left menu colors
• Changing main colors
• Create a theme in 3.0 or in 2.7

Automation & Ticket management

• Copy n:n object copier
• Compute WorkOrder End Date
• Count Ticket reopening
• Cascading update
• Sum n:n remote field
• Persistent count of n:n
• Data synchronization
• Transfer Ticket to another iTop
• Store Count of 1:n relation
• Add lifecycle state
• Get resolution delay
• Re-opening counter
• Remove history tracking
• Auto close after a delay
• Planned TTO start
• Planned User Request
• SLA by Service Subcategory
• Inherit services from parent
• SLA with holiday per country
• Cascading Change closure
• SPOC & partners

Portal Customization

• Portal Customization Overview
• Portal Limitations
• Portal XML Reference
• Mandatory field on Portal
• See more or less Tickets
• Create Tickets for others
• Change scopes
• Change the bootstrap theme
• Change a menu icon
• Add a "create" button
• Add a new browse mode
• Add a Dashlet
• Create a new portal
• Optional relationship on Portal