iTop 2.5 Community

  • Beta version 2.5.0 release date: April 26th 2018
  • Major version 2.5.0 release date: July 11th 2018
  • Maintenance version 2.5.1 release date: October 25th 2018
  • Read before upgrading: Migration notes
  • List of changes across iTop history: Cumulative Change Log

What's new in iTop 2.5 Community

Since this iTop version PHP and MySQL requirement have changed:
  • Minimum PHP 5.6, recommended PHP 7.x (PHP 7.2 is supported)
  • Minimum MySQL 5.5.3 (or MariaDB 5.5), recommended MySQL 5.7

This is the main new feature brought by this version. We have totally redesigned the way the search of objects is performed and this brings multiple new capabilities. You can search for:

  • Objects which do have a particular field which is empty
    • Ticket with no Resolution code
    • Ticket with no Agent
    • Customer Contract with no End date
  • Objects which do have a particular field which is defined, whatever is the value, as long as there is one.
    • Server which do have a Management ip defined
    • Active Customer Contract with an End date
  • Objects with an ExternalKey which is in a set of values
    • Ticket where the Caller is “Pablo Picasso” OR “Agatha Christie” OR “Anna Gavalda”
    • Ticket for Customer “Demo” or “Client Special”

  • You can combine both features:
  • Ticket where the Agent is “Edgard Poe” OR agent is undefined

  • Objects which have a numeric field above, under or within a range of values
    • Datacenter Devices with a height (rack units) above 3
  • Objects with a date above, under or in a range of fixed dates has been simplified.

  • Your Shortcut and most Search Menus, will display - at the top of the results list - the filtering criterion, allowing to see and even modify them, so you can filter further or change the filtering with a different criteria.
    • Filter further the “Ticket assigned to me”

More: check the User guide



The Manage Brick was enhanced to display Bar and Pie charts on the Portal.

More: An example and the XML reference


The Group by dashlet was enhanced to offer other Aggregation function


Admin menus

REST Web services

The access to the REST web services is now restricted to the users having the profile REST Services User. If you want to emulate the previous behavior (i.e. allow any user to access the REST web services) add the configuration parameter secure_rest_services and set it to false.

tracking REST users

  1. Set the configuration parameter, when you want to start recording who is accessing your iTop
    'log_rest_service' => 'true',
  2. Then run this query, to see who used it since you activated the parameter
    SELECT EventRestService
  3. Last remove the parameter or change the value
    'log_rest_service' => 'false',

Secure Web-DB traffic

Form Prefill

When you edit a Team (in fact any object with an Organization field) and start to add Members (or any objects with a n:n relationship), then the search of those Persons is automatically filtered on the Organization of the Team.
In a similar manner, if you create a new Caller person while editing a User Request, that Person Organization will be prefilled with the User Request Organization.

This magic is valid in 95% of the cases, but there are always corner cases, which can now be addressed:

Three new methods have been declared and can be defined on the object class

  • PrefillSearchForm(&$aContextParam) to preset fields in each search frame of related objects
  • PrefillCreationForm(&$aContextParam) to preset fields in the creation form
  • PrefillTransitionForm(&$aContextParam) to preset fields in a transition form

Check here for more details


A new AttributePhoneNumber type has been created which allows smooth integration with IP phone applications, such as Skype for example.
The Phones attribute of the class Person were changed in the standard Datamodel to use it and be now clickable.

New Dashboard Brick

There is a new AggregatePageBrick which allow to have more than one Welcome page on your portal.

Configuration Editor

The Configuration file editor has been changed to use one with syntax color, much easier to read.

DataModel visualisation

The Datamodel viewer was entirely rewritten, it offers now:

  • A class selection tool with autocomplete
  • A graphical representation of the class and its neighbours
  • A simplified list of attributes
  • Bigger lifecycle graph, resizable till fullsize

Technical changes

  • Compatibility with PHP 7.2 has been added.
  • Support of 4 bytes characters: In order to be able to use characters outside of the BMP, iTop now uses the utf8mb4 MySQL charset that was introduced in version 5.5.3.
  • Performance was increased on:
    • Audit Rules returning valid objects
    • Dashlet with Header Statistic
    • Portal scopes
    • Auto-complete strategy was changed (Now search with equal first, then start with then contains as long as the number of returned objects does not exceed the max of displayed objects within auto-complete)
  • Portal
    • When no Form is defined for a class displayed in the Portal, the Console presentation is used (without linksets)
    • Order of display on a ManageBrick is following the one defined in XML on the class.
  • The HTML embedded editor (currently CKEditor) now supports colspan and rowspan within th, tr and td tags
  • Email sender address used by the Notifications can be globally configured.
  • Global Search now remembers what you just typed.
  • New attributes are supported in Transition form: File and LinkedsetIndirect
  • German dictionaries updated
  • Silex framework, SwiftMailer, JQuery were upgraded. (JQuery will be upgraded further in 2.6)
2018/04/25 17:49
latest/release/2_5_whats_new.txt · Last modified: 2024/06/20 17:28 (external edit)
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