End User Devices management Module
IP Phone
This object is used to document IP
telephones that are connected directly to an Ethernet network.
IP Phone
Properties
Name |
Type |
Mandatory? |
Name |
Alphanumeric string |
Yes |
Organization |
Foreign key to a(n) Organization |
Yes |
Status |
Possible values: implementation, obsolete,
production, stock |
No |
Business criticity |
Possible values: high, low, medium |
No |
Location |
Foreign key to a(n) Location |
No |
Brand |
Foreign key to a(n) Brand |
No |
Model |
Foreign key to a(n) Model |
No |
Phone number |
Alphanumeric string |
No |
Serial number |
Alphanumeric string |
No |
Asset number |
Alphanumeric string |
No |
Move to production date |
Date (year-month-day) |
No |
Purchase date |
Date (year-month-day) |
No |
End of warranty |
Date (year-month-day) |
No |
Description |
Multiline character string |
No |
Tabs
Tab |
Description |
Contacts |
All the contracts for this configuration item |
Documents |
All the documents linked to this configuration
item |
Tickets |
All the tickets for this configuration item |
Provider contracts |
All the provider contracts for this configuration
item |
Creating a
new IP Phone
Type the Class name in the Quick create area to create a new object, then fill
the form and press the Create
button.
Relations
-
Impacts: an IP Phone impacts the Application
Solutions that this IP Phone is part of and all the contacts
(Persons, Teams) directly linked to the IP Phone.
-
Depends on: nothing. An IP Phone has no
dependencies.
Mobile Phone
This object is used to document
mobile (wireless) telephones.
Mobile Phone
Properties
Name |
Type |
Mandatory? |
Name |
Alphanumeric string |
Yes |
Organization |
Foreign key to a(n) Organization |
Yes |
Status |
Possible values: implementation, obsolete,
production, stock |
No |
Business criticity |
Possible values: high, low, medium |
No |
Location |
Foreign key to a(n) Location |
No |
Brand |
Foreign key to a(n) Brand |
No |
Model |
Foreign key to a(n) Model |
No |
Phone number |
Alphanumeric string |
No |
IMEI |
Alphanumeric string |
No |
Hardware PIN |
Alphanumeric string |
No |
Serial number |
Alphanumeric string |
No |
Asset number |
Alphanumeric string |
No |
Move to production date |
Date (year-month-day) |
No |
Purchase date |
Date (year-month-day) |
No |
End of warranty |
Date (year-month-day) |
No |
Description |
Multiline character string |
No |
Tabs
Tab |
Description |
Contacts |
All the contracts for this configuration item |
Documents |
All the documents linked to this configuration
item |
Tickets |
All the tickets for this configuration item |
Provider contracts |
All the provider contracts for this configuration
item |
Creating
a new Mobile Phone
Type the Class name in the Quick create area to create a new object, then fill
the form and press the Create
button.
Relations
-
Impacts: a Mobile Phone impacts the Application
Solutions that this Mobile Phone is part of and all the contacts
(Persons, Teams) directly linked to the Mobile Phone.
-
Depends on: nothing. A Mobile Phone has no
dependencies.
PC
This object is used to document both
desktop and laptop Personal Computers.
PC Properties
Name |
Type |
Mandatory? |
Name |
Alphanumeric string |
Yes |
Organization |
Foreign key to a(n) Organization |
Yes |
Status |
Possible values: implementation, obsolete,
production, stock |
No |
Business criticity |
Possible values: high, low, medium |
No |
Location |
Foreign key to a(n) Location |
No |
Brand |
Foreign key to a(n) Brand |
No |
Model |
Foreign key to a(n) Model |
No |
OS
family |
Foreign key to a(n) OS Family |
No |
OS
version |
Foreign key to a(n) OS Version |
No |
Type |
Possible values: desktop, laptop |
No |
CPU |
Alphanumeric string |
No |
RAM |
Alphanumeric string |
No |
Serial number |
Alphanumeric string |
No |
Asset number |
Alphanumeric string |
No |
Move to production date |
Date (year-month-day) |
No |
Purchase date |
Date (year-month-day) |
No |
End of warranty |
Date (year-month-day) |
No |
Description |
Multiline character string |
No |
Tabs
Tab |
Description |
Softwares |
All the softwares installed on this configuration
item |
Contacts |
All the contracts for this configuration item |
Documents |
All the documents linked to this configuration
item |
Tickets |
All the tickets for this configuration item |
Network interfaces |
All the physical network interfaces |
Network devices |
All network devices connected to this device |
Provider contracts |
All the provider contracts for this configuration
item |
Creating a new
PC
Type the Class name in the Quick create area to create a new object, then fill
the form and press the Create
button.
Relations
-
Impacts: a PC impacts the Application Solutions
that this PC is part of, all the PC Softwares running on the PC and
all the contacts (Persons, Teams) directly linked to the PC.
-
Depends on: a PC depends on the Network Devices
which are connected to it.
Peripheral
This object is used to document in
iTop any kind of computer peripheral, for example: external hard
drives, scanners, input devices (trackballs, bar code scanners),
etc…
Peripheral
Properties
Name |
Type |
Mandatory? |
Name |
Alphanumeric string |
Yes |
Organization |
Foreign key to a(n) Organization |
Yes |
Status |
Possible values: implementation, obsolete,
production, stock |
No |
Business criticity |
Possible values: high, low, medium |
No |
Location |
Foreign key to a(n) Location |
No |
Brand |
Foreign key to a(n) Brand |
No |
Model |
Foreign key to a(n) Model |
No |
Serial number |
Alphanumeric string |
No |
Asset number |
Alphanumeric string |
No |
Move to production date |
Date (year-month-day) |
No |
Purchase date |
Date (year-month-day) |
No |
End of warranty |
Date (year-month-day) |
No |
Description |
Multiline character string |
No |
Tabs
Tab |
Description |
Contacts |
All the contracts for this configuration item |
Documents |
All the documents linked to this configuration
item |
Tickets |
All the tickets for this configuration item |
Provider contracts |
All the provider contracts for this configuration
item |
Creating a
new Peripheral
Type the Class name in the Quick create area to create a new object, then fill
the form and press the Create
button.
Relations
-
Impacts: a Peripheral impacts the Application
Solutions that this Peripheral is part of and all the contacts
(Persons, Teams) directly linked to the Peripheral.
-
Depends on: nothing. A Peripheral has no
dependencies.
Phone
A plain old wired telephone
Phone
Properties
Name |
Type |
Mandatory? |
Name |
Alphanumeric string |
Yes |
Organization |
Foreign key to a(n) Organization |
Yes |
Status |
Possible values: implementation, obsolete,
production, stock |
No |
Business criticity |
Possible values: high, low, medium |
No |
Location |
Foreign key to a(n) Location |
No |
Brand |
Foreign key to a(n) Brand |
No |
Model |
Foreign key to a(n) Model |
No |
Phone number |
Alphanumeric string |
No |
Serial number |
Alphanumeric string |
No |
Asset number |
Alphanumeric string |
No |
Move to production date |
Date (year-month-day) |
No |
Purchase date |
Date (year-month-day) |
No |
End of warranty |
Date (year-month-day) |
No |
Description |
Multiline character string |
No |
Tabs
Tab |
Description |
Contacts |
All the contracts for this configuration item |
Documents |
All the documents linked to this configuration
item |
Tickets |
All the tickets for this configuration item |
Provider contracts |
All the provider contracts for this configuration
item |
Creating a new
Phone
Type the Class name in the Quick create area to create a new object, then fill
the form and press the Create
button.
Relations
-
Impacts: a Phone impacts the Application Solutions
that this Phone is part of and all the contacts (Persons, Teams)
directly linked to the Phone.
-
Depends on: nothing. A Phone has no
dependencies.
Printer
A personal printer connected either
to the network or to a PC.
Printer
Properties
Name |
Type |
Mandatory? |
Name |
Alphanumeric string |
Yes |
Organization |
Foreign key to a(n) Organization |
Yes |
Status |
Possible values: implementation, obsolete,
production, stock |
No |
Business criticity |
Possible values: high, low, medium |
No |
Location |
Foreign key to a(n) Location |
No |
Brand |
Foreign key to a(n) Brand |
No |
Model |
Foreign key to a(n) Model |
No |
Serial number |
Alphanumeric string |
No |
Asset number |
Alphanumeric string |
No |
Move to production date |
Date (year-month-day) |
No |
Purchase date |
Date (year-month-day) |
No |
End of warranty |
Date (year-month-day) |
No |
Description |
Multiline character string |
No |
Tabs
Tab |
Description |
Contacts |
All the contracts for this configuration item |
Documents |
All the documents linked to this configuration
item |
Tickets |
All the tickets for this configuration item |
Network interfaces |
All the physical network interfaces |
Network devices |
All network devices connected to this device |
Provider contracts |
All the provider contracts for this configuration
item |
Creating a
new Printer
Type the Class name in the Quick create area to create a new object, then fill
the form and press the Create
button.
Relations
-
Impacts: a Printer impacts the Application
Solutions that this Printer is part of and all the contacts
(Persons, Teams) directly linked to the Printer.
-
Depends on: nothing. A Printer has no
dependencies.
Tablet
A tablet PC (iPad, Galaxy Note/Tab,
Nexus, Kindle…)
Tablet
Properties
Name |
Type |
Mandatory? |
Name |
Alphanumeric string |
Yes |
Organization |
Foreign key to a(n) Organization |
Yes |
Status |
Possible values: implementation, obsolete,
production, stock |
No |
Business criticity |
Possible values: high, low, medium |
No |
Location |
Foreign key to a(n) Location |
No |
Brand |
Foreign key to a(n) Brand |
No |
Model |
Foreign key to a(n) Model |
No |
Serial number |
Alphanumeric string |
No |
Asset number |
Alphanumeric string |
No |
Move to production date |
Date (year-month-day) |
No |
Purchase date |
Date (year-month-day) |
No |
End of warranty |
Date (year-month-day) |
No |
Description |
Multiline character string |
No |
Tabs
Tab |
Description |
Contacts |
All the contracts for this configuration item |
Tickets |
All the tickets for this configuration item |
Documents |
All the documents linked to this configuration
item |
Provider contracts |
All the provider contracts for this configuration
item |
Creating a new
Tablet
Type the Class name in the Quick create area to create a new object, then fill
the form and press the Create
button.
Relations
-
Impacts: a Tablet impacts the Application Solutions
that this Tablet is part of and all the contacts (Persons, Teams)
directly linked to the Tablet.
-
Depends on: nothing. A Tablet has no
dependencies.