End User Devices management Module
IP Phone
This object is used to
document IP telephones that are connected directly to an Ethernet
network.
IP Phone Properties
| Name | Type | Mandatory? |
|---|---|---|
| Name | Alphanumeric string | Yes |
| Organization | Foreign key to a(n) Organization | Yes |
| Status | Possible values: implementation, obsolete, production, stock | No |
| Business criticity | Possible values: high, low, medium | No |
| Location | Foreign key to a(n) Location | No |
| Brand | Foreign key to a(n) Brand | No |
| Model | Foreign key to a(n) Model | No |
| Phone number | Alphanumeric string | No |
| Serial number | Alphanumeric string | No |
| Asset number | Alphanumeric string | No |
| Move to production date | Date (year-month-day) | No |
| Purchase date | Date (year-month-day) | No |
| End of warranty | Date (year-month-day) | No |
| Description | Multiline character string | No |
Tabs
| Tab | Description |
|---|---|
| Contacts | All the contracts for this configuration item |
| Documents | All the documents linked to this configuration item |
| Tickets | All the tickets for this configuration item |
| Provider contracts | All the provider contracts for this configuration item |
Creating a new IP Phone
Type the Class name in the Quick create area to
create a new object, then fill the form and press the
Create button.
Relations
-
Impacts: an IP Phone impacts the Application Solutions that this IP Phone is part of and all the contacts (Persons, Teams) directly linked to the IP Phone.
-
Depends on: nothing. An IP Phone has no dependencies.
Mobile Phone
This object is used to
document mobile (wireless) telephones.
Mobile Phone Properties
| Name | Type | Mandatory? |
|---|---|---|
| Name | Alphanumeric string | Yes |
| Organization | Foreign key to a(n) Organization | Yes |
| Status | Possible values: implementation, obsolete, production, stock | No |
| Business criticity | Possible values: high, low, medium | No |
| Location | Foreign key to a(n) Location | No |
| Brand | Foreign key to a(n) Brand | No |
| Model | Foreign key to a(n) Model | No |
| Phone number | Alphanumeric string | No |
| IMEI | Alphanumeric string | No |
| Hardware PIN | Alphanumeric string | No |
| Serial number | Alphanumeric string | No |
| Asset number | Alphanumeric string | No |
| Move to production date | Date (year-month-day) | No |
| Purchase date | Date (year-month-day) | No |
| End of warranty | Date (year-month-day) | No |
| Description | Multiline character string | No |
Tabs
| Tab | Description |
|---|---|
| Contacts | All the contracts for this configuration item |
| Documents | All the documents linked to this configuration item |
| Tickets | All the tickets for this configuration item |
| Provider contracts | All the provider contracts for this configuration item |
Creating a new Mobile Phone
Type the Class name in the Quick create area to
create a new object, then fill the form and press the
Create button.
Relations
-
Impacts: a Mobile Phone impacts the Application Solutions that this Mobile Phone is part of and all the contacts (Persons, Teams) directly linked to the Mobile Phone.
-
Depends on: nothing. A Mobile Phone has no dependencies.
PC
This object is used to
document both desktop and laptop Personal Computers.
PC Properties
| Name | Type | Mandatory? |
|---|---|---|
| Name | Alphanumeric string | Yes |
| Organization | Foreign key to a(n) Organization | Yes |
| Status | Possible values: implementation, obsolete, production, stock | No |
| Business criticity | Possible values: high, low, medium | No |
| Location | Foreign key to a(n) Location | No |
| Brand | Foreign key to a(n) Brand | No |
| Model | Foreign key to a(n) Model | No |
| OS family | Foreign key to a(n) OS Family | No |
| OS version | Foreign key to a(n) OS Version | No |
| Type | Possible values: desktop, laptop | No |
| CPU | Alphanumeric string | No |
| RAM | Alphanumeric string | No |
| Serial number | Alphanumeric string | No |
| Asset number | Alphanumeric string | No |
| Move to production date | Date (year-month-day) | No |
| Purchase date | Date (year-month-day) | No |
| End of warranty | Date (year-month-day) | No |
| Description | Multiline character string | No |
Tabs
| Tab | Description |
|---|---|
| Softwares | All the softwares installed on this configuration item |
| Contacts | All the contracts for this configuration item |
| Documents | All the documents linked to this configuration item |
| Tickets | All the tickets for this configuration item |
| Network interfaces | All the physical network interfaces |
| Network devices | All network devices connected to this device |
| Provider contracts | All the provider contracts for this configuration item |
Creating a new PC
Type the Class name in the Quick create area to
create a new object, then fill the form and press the
Create button.
Relations
-
Impacts: a PC impacts the Application Solutions that this PC is part of, all the PC Softwares running on the PC and all the contacts (Persons, Teams) directly linked to the PC.
-
Depends on: a PC depends on the Network Devices which are connected to it.
Peripheral
This object is used to
document in iTop any kind of computer peripheral, for example:
external hard drives, scanners, input devices (trackballs, bar code
scanners), etc…
Peripheral Properties
| Name | Type | Mandatory? |
|---|---|---|
| Name | Alphanumeric string | Yes |
| Organization | Foreign key to a(n) Organization | Yes |
| Status | Possible values: implementation, obsolete, production, stock | No |
| Business criticity | Possible values: high, low, medium | No |
| Location | Foreign key to a(n) Location | No |
| Brand | Foreign key to a(n) Brand | No |
| Model | Foreign key to a(n) Model | No |
| Serial number | Alphanumeric string | No |
| Asset number | Alphanumeric string | No |
| Move to production date | Date (year-month-day) | No |
| Purchase date | Date (year-month-day) | No |
| End of warranty | Date (year-month-day) | No |
| Description | Multiline character string | No |
Tabs
| Tab | Description |
|---|---|
| Contacts | All the contracts for this configuration item |
| Documents | All the documents linked to this configuration item |
| Tickets | All the tickets for this configuration item |
| Provider contracts | All the provider contracts for this configuration item |
Creating a new Peripheral
Type the Class name in the Quick create area to
create a new object, then fill the form and press the
Create button.
Relations
-
Impacts: a Peripheral impacts the Application Solutions that this Peripheral is part of and all the contacts (Persons, Teams) directly linked to the Peripheral.
-
Depends on: nothing. A Peripheral has no dependencies.
Phone
A plain old wired
telephone
Phone Properties
| Name | Type | Mandatory? |
|---|---|---|
| Name | Alphanumeric string | Yes |
| Organization | Foreign key to a(n) Organization | Yes |
| Status | Possible values: implementation, obsolete, production, stock | No |
| Business criticity | Possible values: high, low, medium | No |
| Location | Foreign key to a(n) Location | No |
| Brand | Foreign key to a(n) Brand | No |
| Model | Foreign key to a(n) Model | No |
| Phone number | Alphanumeric string | No |
| Serial number | Alphanumeric string | No |
| Asset number | Alphanumeric string | No |
| Move to production date | Date (year-month-day) | No |
| Purchase date | Date (year-month-day) | No |
| End of warranty | Date (year-month-day) | No |
| Description | Multiline character string | No |
Tabs
| Tab | Description |
|---|---|
| Contacts | All the contracts for this configuration item |
| Documents | All the documents linked to this configuration item |
| Tickets | All the tickets for this configuration item |
| Provider contracts | All the provider contracts for this configuration item |
Creating a new Phone
Type the Class name in the Quick create area to
create a new object, then fill the form and press the
Create button.
Relations
-
Impacts: a Phone impacts the Application Solutions that this Phone is part of and all the contacts (Persons, Teams) directly linked to the Phone.
-
Depends on: nothing. A Phone has no dependencies.
Printer
A personal printer
connected either to the network or to a PC.
Printer Properties
| Name | Type | Mandatory? |
|---|---|---|
| Name | Alphanumeric string | Yes |
| Organization | Foreign key to a(n) Organization | Yes |
| Status | Possible values: implementation, obsolete, production, stock | No |
| Business criticity | Possible values: high, low, medium | No |
| Location | Foreign key to a(n) Location | No |
| Brand | Foreign key to a(n) Brand | No |
| Model | Foreign key to a(n) Model | No |
| Serial number | Alphanumeric string | No |
| Asset number | Alphanumeric string | No |
| Move to production date | Date (year-month-day) | No |
| Purchase date | Date (year-month-day) | No |
| End of warranty | Date (year-month-day) | No |
| Description | Multiline character string | No |
Tabs
| Tab | Description |
|---|---|
| Contacts | All the contracts for this configuration item |
| Documents | All the documents linked to this configuration item |
| Tickets | All the tickets for this configuration item |
| Network interfaces | All the physical network interfaces |
| Network devices | All network devices connected to this device |
| Provider contracts | All the provider contracts for this configuration item |
Creating a new Printer
Type the Class name in the Quick create area to
create a new object, then fill the form and press the
Create button.
Relations
-
Impacts: a Printer impacts the Application Solutions that this Printer is part of and all the contacts (Persons, Teams) directly linked to the Printer.
-
Depends on: nothing. A Printer has no dependencies.
Tablet
A tablet PC (iPad,
Galaxy Note/Tab, Nexus, Kindle…)
Tablet Properties
| Name | Type | Mandatory? |
|---|---|---|
| Name | Alphanumeric string | Yes |
| Organization | Foreign key to a(n) Organization | Yes |
| Status | Possible values: implementation, obsolete, production, stock | No |
| Business criticity | Possible values: high, low, medium | No |
| Location | Foreign key to a(n) Location | No |
| Brand | Foreign key to a(n) Brand | No |
| Model | Foreign key to a(n) Model | No |
| Serial number | Alphanumeric string | No |
| Asset number | Alphanumeric string | No |
| Move to production date | Date (year-month-day) | No |
| Purchase date | Date (year-month-day) | No |
| End of warranty | Date (year-month-day) | No |
| Description | Multiline character string | No |
Tabs
| Tab | Description |
|---|---|
| Contacts | All the contracts for this configuration item |
| Tickets | All the tickets for this configuration item |
| Documents | All the documents linked to this configuration item |
| Provider contracts | All the provider contracts for this configuration item |
Creating a new Tablet
Type the Class name in the Quick create area to
create a new object, then fill the form and press the
Create button.
Relations
-
Impacts: a Tablet impacts the Application Solutions that this Tablet is part of and all the contacts (Persons, Teams) directly linked to the Tablet.
-
Depends on: nothing. A Tablet has no dependencies.
3_1_0/datamodel/itop-endusers-devices.txt · Last
modified: 2023/07/21 10:19 by 127.0.0.1