In order to operate properly, iTop maintenance operations and
asynchronous tasks must be executed on a regular basis. In order to
ease the installation, all the background tasks have been grouped
to be launched from a single file:
The following features rely on the activation of cron.php
Notification when a ticket reach a threshold (TTO/TTR) will not happen without this web service to be called. (Task:CheckStopWatchThresholds)
Check ticket SLA. Tickets reaching the limits will be passed into Escalation TTO/TTR states.
Automatic deletion of useless attachments and in-line images, created during an object creation or edition which was cancelled (Task: InlineImageGC which runs hourly)
Asynchronous emails. By default, this option is disabled. To enable it, set 'email_asynchronous' to 1 in the configuration file (Task: ExecAsyncTask)
Many Extensions rely on this cron as well, for exemple: Ticket Creation from Email, Approval Automation, Communication to Customers,…
Scheduling on Windows
Use schedtask.exe or the 'at' command to schedule cron.php to run every 5 minutes.
schtasks.exe /create /sc minute /mo 5 /tn "iTop CRON" /tr "\"C:\www\itop\webservices\cron.cmd\""
C:\www\itop with your path to the
Scheduling on Linux
Edit the crontab to execute the script every 5 minutes:
*/5 * * * * www-data /usr/bin/php /var/www/html/itop/webservices/cron.php --param_file=/etc/itop-cron.params >>/var/log/itop-cron.log 2>&1
/var/www/html/itop with your path
to the iTop directory
cron.phpusing root user! You must launch the command with the same user that is used by the web server running iTop.
Scheduling from the web
The page cron.php can also be executed through the web server. This is useful if you don't have access to the system (for example on shared hosting systems). In such a case you can rely on a web cron service to run it for you. But the frequency and execution times will probably be restricted compared to a natively scheduled job.
|param_file||Path to the parameters file|
|auth_user||User login - CLI mode only, if no parameters file is used||-|
|auth_pwd||User password - CLI mode only, if no parameters file is used||-|
|verbose||if set to 1, more information will be given, use this for troubleshooting. Beware: since the process runs continuously in background, the log files tend to become big pretty quickly. Don't set this options to 1 for a long period of time.||0|
|status_only||(New in iTop 2.0.1) if set to 1, a status about
the scheduled tasks is displayed and the process stops immediatly
(can be launched in parallel to the normal execution
Since the arguments passed to cron.php on the command line are visible to other users on the system, a recommended practice is to move all the sensitive parameters away from the command line. This is the purpose of the “parameter file”.
The argument param_file can be used with most of the REST/CLI web services. By convention, the cron.php service searches for a parameter file name « cron.params » to read its parameters from.
A parameter file contains key/value pairs.
Comments start with a # (any character found after `#` will be ignored)
# This is a parameter file # # If a parameter is given both in the file and in the arguments, # then the value given as argument is retained # # Authentication auth_user = qwertyuiop auth_pwd = ded!catedL0g1n # My web service size_min = 20 # Megabytes time_limit = 40 # Minutes
/etc/itop/on Linux systems would be a good location) or make a special exclusion rule in your webserver's configuration. Only the process that runs cron.php from the command line should be able to access this file.
Those settings are configured into the main iTop configuration file: “itop-config.php”
|cron_max_execution_time||Duration (seconds) of the page cron.php, must be shorter than php setting max_execution_time and shorter than the web server response timeout||600|
|cron_sleep||Duration (seconds) before cron.php checks again if something must be done||2|
|email_asynchronous||If set to 1, the emails are sent off line, which requires cron.php to be activated. Exception: some features like the email test utility will force the serialized mode||0|
Only administrators are allowed to execute
When a task is no more running, there are a few things to know:
What is the cron.php doing?
The cron.php program, when started, ask for Tasks which implements this php interface, and log them in the table
The entries present in this table depends on the iTop installed extensions.
priv_backgroundtaskcontains multiple information for each task, such as:
when it run for the last time,
when is the next run supposed to start,
what is the average execution time of this task,
Is the task currently
pausedas requested by an administrator (field status)
The cron.php program, look for tasks which are active and next run is passed,
execute the tasks one after the other asking each task to stop its execution after
cron_max_execution_time. The task would of course stops at a point where it makes sense, for example for Mail To Ticket Automation, it could stop between the processing of 2 received Mails.
ask the task when should be the next run and store that info in the table,
Then it checks if it-self was started more than
cron_max_execution_time, if yes it commits suicide (this is because a never ending process usually consumes memory which is not totally freed)
else it waits for
cron_sleepsecond before checking the table again for tasks ready to be executed.
What can be done when...
A task seems to never be executed:
When a particular task encounters an issue which make it hangs
in an infinite loop, cron.php might be stopped by the php
max_execution_time (usually not when running in
CLI); in all cases the tasks which are following that one will
never be executed. In the following run of cron.php, as the tasks
are always executed in the same order, the same issue will probably
occur again. For identifying the faulty task, you should
paused one after the other the tasks which you suspect
to have this issue by setting their status in the
priv_backgroundtask table and see if you have stopped
the faulty one. Such situation is usually due to a bug of the
extension bringing that task, the task facing an unplanned
The logfile should be monitored to generate alarm to get advanced notice of such issue.