You are browsing the documentation for iTop 2.5 which is not the current version.

Consider browsing to iTop 2.6 documentation

Update wizard

  • Make sure that the iTop configuration file (config-itop.php in conf/production) is not read-only,
  • Point your web browser to http(s)://location_of_itop/setup and follow the on-screen instructions.

The step by step wizard to install the application is reused for an upgrade with a few differences.

The first step checks the consistency of the configuration and the prerequisites for MySQL, PHP and optional PHP extensions. It may fail during an upgrade as it can be more restrictive than it was in a previous version.
For example after 2.5.0, prerequisites on MySQL and PHP will change.

Step 1: Configuration check

The second step of the update, summarized information already provided in a previous setup related to database connection and propose by default to create an iTop backup before the application and database upgrade.

Step 2: Install or upgrade

The third step of an upgrade prompts your for several miscellaneous information which can still be changed during an upgrade: Step 6: Misc parameters

The following steps of the update wizard allow you to add modules, but you cannot change/remove already selected ones.

Configuring the CMDB

You cannot remove modules installed at initial setup but you can add some.

Step 8

Configuring Service Management

In most cases, that has been set at initial setup time and can not be changed

Step 9

Configuring Tickets Management

If you now wants to manage Tickets in iTop, check the install for possible options.
You cannot switch between Simple and ITIL Compliant Ticket Management once a choice has been made in a previous Setup, nor dis-activate the Ticket Management module.

You can enable here the Enhanced Customer Portal.

Step 10

Configuring Change Management

If you now wants to manage Changes in iTop, check the install for possible options.
You cannot switch between Simple and ITIL Compliant Change Management once a choice has been made in a previous Setup, nor dis-activate the Change Management

Step 11

Additional ITIL processes

You cannot remove modules installed at initial setup but you can add some.

Step 12

Additional Modules/Extensions

If you have added Modules/Extensions, they can be installed but not removed, at this step of the upgrade process.

Step Extensions

An extension is made of one or multiple modules.
A module can be common to multiple Extensions.

Launching the installation

Once all the choices are made, a summary is displayed. You can drill down to check your choices by clicking on the “plus” button for each section.

To start the actual upgrade of iTop, click on the “Install !” button.

Step 13

The progress of the upgrade is displayed with a moving progress bar.

Step 14

At this stage, error messages might be displayed when incompatible modules are selected for example.

Once the upgrade is done (here with a backup requested) you get:

Step 15

Congratulation, you’ve successfully upgraded iTop!

2_5_0/install/update_wizard.txt · Last modified: 2018/12/19 11:40 (external edit)
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