You are browsing the documentation for iTop 3.1 which is not the current version.

Consider browsing to iTop 3.2 documentation

About iTop

What you can do with iTop

  • Document your IT infrastructure and all the relationships between the various pieces and stakeholders of the infrastructure (servers, applications, network devices, virtual machines, contacts, locations…)
  • Manage incidents, user requests, planned outages…
  • Document IT services and contracts with external providers including service level agreements
  • Export all the information in a manual or scripted manner
  • Mass import (manually and using scripts) or synchronize/federate any data from external systems

For different User profiles

iTop can be used by different types of users:

  • Help Desk agents
  • Support engineers (1st level, 2nd level…)
  • Service managers
  • IT managers
  • End-users: a simplified “portal” interface is available to let them submit their requests directly.

On various Operating Systems

iTop relies on Apache/IIS, MySQL and PHP, so it can run on whatever operating system that supports these applications. It has been tested on Windows, Linux (Debian, Ubuntu and Redhat).

On any Web client

  • iTop is a Web based application.
  • You don’t need to deploy any client software on each user’s PC. A simple web browser is enough.
  • It runs also on Solaris and MacOS X.

To find out what to do next in iTop, please read Getting started with iTop.

3_1_0/about.txt · Last modified: 2023/07/21 10:19 (external edit)
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