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Configuration Management (CMDB) Module

The Configuration Management module is mandatory module of iTop. It contains the definition of all the basic building blocks of the CMDB: Organizations, Contacts (Persons and Teams) as well as the usual physical devices (Servers, Network Devices…), software elements (DB Server, Database Schemas, Licences, Patches…) and the relations between all these objects.

Contacts

Person

The class Person is used to describe physical persons as contacts in the CMDB. Persons can be grouped into Teams. Persons can be linked to other configuration items (for example to describe who to contact in case of problem with an application). In iTop the caller of a User request is a Person as well as the agent assigned to resolve it.

Person Properties

Name Type Mandatory?
Last Name Alphanumeric string Yes
First Name Alphanumeric string Yes
Organization Foreign key to a(n) Organization Yes
Status Possible values: Active, Inactive Yes
Location Foreign key to a(n) Location No
Function Alphanumeric string No
Manager Foreign key to a(n) Person No
Employee number Alphanumeric string No
Email Email address No
Notification Possible values: no, yes No
Phone Alphanumeric string No
Mobile phone Alphanumeric string No

Tabs

Tab Description
Teams All the teams this person belongs to
Tickets All the tickets this person is the caller
CIs All the configuration items linked to this contact

Creating a new Person

Click on the “New contact” menu:

Then select “Person” in the form below:

And click “Apply” to display the Person creation form:

Team

A team represents a group of persons. In iTop, Teams can be used to: associate a set of persons to a given configuration item, create a “workgroup” for assigning tickets or group persons for receiving notifications.

A Team cannot be a member of another Team.

Team Properties

Name Type Mandatory?
Name Alphanumeric string Yes
Status Possible values: Active, Inactive Yes
Organization Foreign key to a(n) Organization Yes
Email Email address No
Phone Alphanumeric string No
Notification Possible values: no, yes No
Function Alphanumeric string No

Tabs

Tab Description
Members All the people belonging to this team
Tickets All the tickets assigned to this team
CIs All the configuration items linked to this contact

Creating a new Team

Click on the “New contact” menu:

Then select “Team” in the form below:

And click “Apply” to display the Team creation form:

To add members to the Team, click on the tab “Members” and use the buttons to Add/Remove Persons from the list.

You can also specify a “Role” for each member of the Team.

Documents

There are several types of documents in iTop. All of them can be managed from the “Documents” menu in the “Configuration Management” section:

Document File

A File Document is used to upload documentation that can be shared accross multiple objects in the CMDB. Once a document (in any format: Word, PDF, Spreadsheet, etc.) has been uploaded into iTop, it can be “attached” to many different configuration items that share the same documentation. This is useful for processing instructions, technical documentation, etc. that need to be referenced from several places in the CMDB.

File Documents are stored inside the MySQL database so their maximum size is limited by:
  • The maximum upload size configured on the web server
  • The maximum size of a MySQL packet configured on the MySQL server

Document File Properties

Name Type Mandatory?
Name Alphanumeric string Yes
Organization Foreign key to a(n) Organization Yes
Status Possible values: Draft, Obsolete, Published No
Version Alphanumeric string No
Document type Foreign key to a(n) Document Type No
Description Multiline character string No
File Any binary content (document) Yes

Tabs

Tab Description
CIs All the configuration items linked to this document
Contracts All the contracts linked to this document
Services All the services linked to this document

Document Note

A Note is used to store a short text document. HTML formatting of Notes is supported using the WYSIWYG editor.

Document Note Properties

Name Type Mandatory?
Name Alphanumeric string Yes
Organization Foreign key to a(n) Organization Yes
Status Possible values: Draft, Obsolete, Published No
Version Alphanumeric string No
Document type Foreign key to a(n) Document Type No
Description Multiline character string No
Text HTML string Yes

Tabs

Tab Description
CIs All the configuration items linked to this document
Contracts All the contracts linked to this document
Services All the services linked to this document

Document Web

Web documents are used to store hyperlinks to external applications or documents. Think to them as “pointers” to external documents.

Document Web Properties

Name Type Mandatory?
Name Alphanumeric string Yes
Organization Foreign key to a(n) Organization Yes
Status Possible values: Draft, Obsolete, Published No
Version Alphanumeric string No
Description Multiline character string No
URL Absolute or relative URL as a text string No

Tabs

Tab Description
CIs All the configuration items linked to this document
Contracts All the contracts linked to this document
Services All the services linked to this document

Configuration Items

Application Solution

Application Solutions describe complex applications that are made of (or depend on) several basic components. They are a specialized type of “Group” for documenting large applications. The main information conveyed by an Application Solution is its list of relationships.

Application Solution Properties

Name Type Mandatory?
Name Alphanumeric string Yes
Organization Foreign key to a(n) Organization Yes
Status Possible values: active, inactive No
Business criticity Possible values: high, low, medium No
Move to production date Date (year-month-day) No
Description Multiline character string No

Tabs

Tab Description
Contacts All the contacts for this configuration item
Documents All the documents linked to this configuration item
Tickets All the tickets for this configuration item
CIs All the configuration items that compose this application solution
Business processes All the business processes depending on this application solution
Provider contracts All the provider contracts for this configuration item
Services All the services impacted by this configuration item

Creating a new Application Solution

Click on the “New CI” menu:

Then select “Application Solution” in the form below:

And click “Apply” to display the Application Solution creation form:

To link other configuration items to the new Application Solution, click on the tab “CIs” and use the buttons to Add/Remove CIs from the list. The tab “Contacts” is for managing the relationships with Contacts, etc.

Relations

  • Impacts: an Application Solution is considered as impacting all its related Business Processes (listed in the tab “Business Processes”).
  • Depends on: an Application Solution is considered as depending on all its related CIs (listed in the tab “CIs”).

Business Process

A Business Process is used to document a high-level process or an important application for the operations. It is quite similar to an Application Solution but for describing higher level applications or whole processes in the organization. The main information conveyed by a Business Process is its list of relationships with Application Solutions and Contacts.

Business Process Properties

Name Type Mandatory?
Name Alphanumeric string Yes
Organization Foreign key to a(n) Organization Yes
Status Possible values: active, inactive No
Business criticity Possible values: high, low, medium No
Move to production date Date (year-month-day) No
Description Multiline character string No

Tabs

Tab Description
Contacts All the contacts for this configuration item
Documents All the documents linked to this configuration item
Tickets All the tickets for this configuration item
Application solutions All the application solutions that impact this business process

Creating a new Business Process

The creation of a Business Process object is similar to the creation of an Application Solution, except that its components are Application Solutions instead of any CIs.

Relations

  • Impacts: no additional CIs are impacted by a Business Process.
  • Depends on: a Business Process is considered as depending on all its related Application Solutions (listed in the tab “Application Solutions”).

DB Server

An instance of a database server software (like MySQL, Oracle, SQL Server, DB2…) running on a particular system (PC, Server or Virtual Machine).

DB Server Properties

Name Type Mandatory?
Name Alphanumeric string Yes
Organization Foreign key to a(n) Organization Yes
Status Possible values: active, inactive No
Business criticity Possible values: high, low, medium No
System Foreign key to a(n) Functional CI Yes
Software Foreign key to a(n) Software No
Software licence Foreign key to a(n) Software Licence No
Path Alphanumeric string No
Move to production date Date (year-month-day) No
Description Multiline character string No

Tabs

Tab Description
Contacts All the contacts for this configuration item
Documents All the documents linked to this configuration item
Tickets All the tickets for this configuration item
Application solutions All the application solutions depending on this configuration item
DB schemas All the database schemas for this DB server
Provider contracts All the provider contracts for this configuration item
Services All the services impacted by this configuration item

Creating a new DB Server

Click on the “New CI” menu:

Then select “DB Server” in the form below:

And click “Apply” to display the DB Server creation form:

Relations

  • Impacts: a DB Server impacts all its Database Schemas, as well as the Application Solutions it belong to. A DB Server also impacts the contacts (Persons or Teams) linked to it.
  • Depends on: a DB Server is considered as depending on the system (PC, Server or Virtual Machine) on which it runs.

Database Schema

An instance of dabatase running of a specific DB server.

Database Schema Properties

Name Type Mandatory?
Name Alphanumeric string Yes
Organization Foreign key to a(n) Organization Yes
DB server Foreign key to a(n) DB Server Yes
Business criticity Possible values: high, low, medium No
Move to production date Date (year-month-day) No
Description Multiline character string No

Tabs

Tab Description
Contacts All the contacts for this configuration item
Documents All the documents linked to this configuration item
Tickets All the tickets for this configuration item
Application solutions All the application solutions depending on this configuration item
Provider contracts All the provider contracts for this configuration item
Services All the services impacted by this configuration item

Creating a new Database Schema

Click on the “New CI” menu:

Then select “Database Schema” in the form below:

And click “Apply” to display the Database Schema creation form:

Relations

  • Impacts: a Database Schema impacts all the Application Solutions it belongs to.
  • Depends on: a Database Schema is considered as depending on its DB Server.

Middleware

An instance of a middleware software (software offering services to other software, or enterprise integration software) installed on a particular system (PC, Server or Virtual Machine). For example: Tomcat, JBoss, Talend, Microsoft BizTalk, IBM Websphere or Lotus Domino can be put under this category.

Middleware Properties

Name Type Mandatory?
Name Alphanumeric string Yes
Organization Foreign key to a(n) Organization Yes
Status Possible values: active, inactive No
Business criticity Possible values: high, low, medium No
System Foreign key to a(n) Functional CI Yes
Software Foreign key to a(n) Software No
Software licence Foreign key to a(n) Software Licence No
Path Alphanumeric string No
Move to production date Date (year-month-day) No
Description Multiline character string No

Tabs

Tab Description
Contacts All the contacts for this configuration item
Documents All the documents linked to this configuration item
Tickets All the tickets for this configuration item
Application solutions All the application solutions depending on this configuration item
Middleware instances All the middleware instances provided by this middleware
Provider contracts All the provider contracts for this configuration item
Services All the services impacted by this configuration item

Creating a new Middleware

Click on the “New CI” menu:

Then select “Middleware” in the form below:

And click “Apply” to display the Middleware creation form:

Relations

  • Impacts: a Middleware impacts all its Middleware Instances, as well as the Application Solutions it belong to. A Middleware also impacts the contacts (Persons or Teams) linked to it.
  • Depends on: a Middleware is considered as depending on the system (PC, Server or Virtual Machine) on which it runs.

Middleware Instance

A particular application instance (or service) provided by an installed middleware software. For example a web application deployed with Tomcat can be documented as a Middleware Instance.

Middleware Instance Properties

Name Type Mandatory?
Name Alphanumeric string Yes
Organization Foreign key to a(n) Organization Yes
Middleware Foreign key to a(n) Middleware Yes
Business criticity Possible values: high, low, medium No
Move to production date Date (year-month-day) No
Description Multiline character string No

Tabs

Tab Description
Contacts All the contacts for this configuration item
Documents All the documents linked to this configuration item
Tickets All the tickets for this configuration item
Application solutions All the application solutions depending on this configuration item
Provider contracts All the provider contracts for this configuration item
Services All the services impacted by this configuration item

Creating a new Middleware Instance

Click on the “New CI” menu:

Then select “Middleware Instance” in the form below:

And click “Apply” to display the Middleware Instance creation form:

Relations

  • Impacts: a Middleware Instance impacts all the Application Solutions it belong to. A Middleware Instance also impacts the contacts (Persons or Teams) linked to it.
  • Depends on: a Middleware Instance is considered as depending on its Middleware.

Network Device

Any type of network device: router, switch, hub, load balancer, firewall…

Network Device Properties

Name Type Mandatory?
Name Alphanumeric string Yes
Organization Foreign key to a(n) Organization Yes
Status Possible values: implementation, obsolete, production, stock No
Business criticity Possible values: high, low, medium No
Location Foreign key to a(n) Location No
Rack Foreign key to a(n) Rack No
Enclosure Foreign key to a(n) Enclosure No
Network type Foreign key to a(n) Network Device Type Yes
Brand Foreign key to a(n) Brand No
Model Foreign key to a(n) Model No
IOS version Foreign key to a(n) IOS Version No
Management IP IP Address No
RAM Alphanumeric string No
Rack units Numeric value (could be negative) No
Serial number Alphanumeric string No
Asset number Alphanumeric string No
Move to production date Date (year-month-day) No
Purchase date Date (year-month-day) No
End of warranty Date (year-month-day) No
PowerA source Foreign key to a(n) Power Connection No
PowerB source Foreign key to a(n) Power Connection No
Description Multiline character string No

Tabs

Tab Description
Contacts All the contacts for this configuration item
Documents All the documents linked to this configuration item
Tickets All the tickets for this configuration item
Network interfaces All the physical network interfaces
Devices All the devices connected to this network device
Provider contracts All the provider contracts for this configuration item
Services All the services impacted by this configuration item

Creating a new Network Device

Click on the “New CI” menu:

Then select “Network Device” in the form below:

And click “Apply” to display the Network Device creation form:

Relations

  • Impacts: a Network Device impacts all the devices connected to it (Servers, PCs, SAN Switches, NAS, Storage Systems, other Network Devices, etc.), the Application Solutions it belongs to and all the contacts (Persons or Teams) directly linked to it.
  • Depends on: a Network Device is considered as depending on the other Network Devices and SAN Switches it is connected to. If the Network Devices is located in an Enclosure, it depends on it.

Other Software

Any type of software that do not fit in the other categories: PC Software, Middleware, DB server or Web Server.

Other Software Properties

Name Type Mandatory?
Name Alphanumeric string Yes
Organization Foreign key to a(n) Organization Yes
Status Possible values: active, inactive No
Business criticity Possible values: high, low, medium No
System Foreign key to a(n) Functional CI Yes
Software Foreign key to a(n) Software No
Software licence Foreign key to a(n) Software Licence No
Path Alphanumeric string No
Move to production date Date (year-month-day) No
Description Multiline character string No

Tabs

Tab Description
Contacts All the contacts for this configuration item
Documents All the documents linked to this configuration item
Tickets All the tickets for this configuration item
Application solutions All the application solutions depending on this configuration item
Provider contracts All the provider contracts for this configuration item
Services All the services impacted by this configuration item

Creating a new Other Software

Click on the “New CI” menu:

Then select “Other Software” in the form below:

And click “Apply” to display the Other Software creation form:

Relations

  • Impacts: an Other Software impacts all its instances, the Application Solutions it belongs to and all the contacts (Persons or Teams) directly linked to it.
  • Depends on: an Other Software is considered as depending on the system (PC, Server or Virtual Machine) on which it runs.

PC Software

An instance of a software application installed on a PC. (For example: an instance of MS Office, Corel Draw, Adobe Photoshop or Filezilla).

PC Software Properties

Name Type Mandatory?
Name Alphanumeric string Yes
Organization Foreign key to a(n) Organization Yes
Status Possible values: active, inactive No
Business criticity Possible values: high, low, medium No
System Foreign key to a(n) Functional CI Yes
Software Foreign key to a(n) Software No
Software licence Foreign key to a(n) Software Licence No
Path Alphanumeric string No
Move to production date Date (year-month-day) No
Description Multiline character string No

Tabs

Tab Description
Contacts All the contacts for this configuration item
Documents All the documents linked to this configuration item
Tickets All the tickets for this configuration item
Application solutions All the application solutions depending on this configuration item
Provider contracts All the provider contracts for this configuration item
Services All the services impacted by this configuration item

Creating a new PC Software

Click on the “New CI” menu:

Then select “PC Software” in the form below:

And click “Apply” to display the PC Software creation form:

Relations

  • Impacts: a PC Software impacts all its instances, the Application Solutions it belongs to and all the contacts (Persons or Teams) directly linked to it.
  • Depends on: a PC Software is considered as depending on the PC on which it runs.

Server

A Server is typically used in iTop to document a physical server machine. The Server object documents asset management information, physical characteristics and operational informations (contracts and services). A Server can be related to software components, contacts and documents. More relationships can be added to Servers by other modules like the module “Advanced Storage”.

Server Properties

Name Type Mandatory?
Name Alphanumeric string Yes
Organization Foreign key to a(n) Organization Yes
Status Possible values: implementation, obsolete, production, stock No
Business criticity Possible values: high, low, medium No
Location Foreign key to a(n) Location No
Rack Foreign key to a(n) Rack No
Enclosure Foreign key to a(n) Enclosure No
Brand Foreign key to a(n) Brand No
Model Foreign key to a(n) Model No
OS family Foreign key to a(n) OS Family No
OS version Foreign key to a(n) OS Version No
Management IP IP Address No
OS licence Foreign key to a(n) OS Licence No
CPU Alphanumeric string No
RAM Alphanumeric string No
Rack units Numeric value (could be negative) No
Serial number Alphanumeric string No
Asset number Alphanumeric string No
Move to production date Date (year-month-day) No
Purchase date Date (year-month-day) No
End of warranty Date (year-month-day) No
PowerA source Foreign key to a(n) Power Connection No
PowerB source Foreign key to a(n) Power Connection No
Description Multiline character string No

Tabs

Tab Description
Softwares All the softwares installed on this configuration item
Contacts All the contacts for this configuration item
Documents All the documents linked to this configuration item
Tickets All the tickets for this configuration item
Network interfaces All the physical network interfaces
FC ports All the fiber channel interfaces for this device
Network devices All network devices connected to this device
SANs All the SAN switches connected to this device
Logical volumes All the logical volumes connected to this server
Provider contracts All the provider contracts for this configuration item
Services All the services impacted by this configuration item

Creating a new Server

Click on the “New contact” menu:

Then select “Server” in the form below:

And click “Apply” to display the Server creation form:

Relations

  • Impacts: a Server impacts all the software instances running on it, as well as hypervisors. A Server is also considered as impacting any Application Solution it belongs to.
  • Depends on: a Server is considered as depending on the Logical Volumes, SAN Switches and the Network Devices it is connected to. If the Server is located in an Enclosure, it is considered as depending on it.

Web Application

An instance of an application accessible using a web browser and that runs on a given Web Server instance.

Web Application Properties

Name Type Mandatory?
Name Alphanumeric string Yes
Organization Foreign key to a(n) Organization Yes
Web server Foreign key to a(n) Web server Yes
URL Absolute or relative URL as a text string No
Business criticity Possible values: high, low, medium No
Move to production date Date (year-month-day) No
Description Multiline character string No

Tabs

Tab Description
Contacts All the contacts for this configuration item
Documents All the documents linked to this configuration item
Tickets All the tickets for this configuration item
Application solutions All the application solutions depending on this configuration item
Provider contracts All the provider contracts for this configuration item
Services All the services impacted by this configuration item

Creating a new Web Application

Click on the “New CI” menu:

Then select “Web Application” in the form below:

And click “Apply” to display the Web Application creation form:

Relations

  • Impacts: a Web Application impacts the Application Solutions it belongs to and all the contacts (Persons or Teams) directly linked to the Web Application.
  • Depends on: a Web Application is considered as depending on the Web Server on which it runs.

Web server

An instance of a web server software running on a specific system (PC, Server or Virtual Machine).

Web server Properties

Name Type Mandatory?
Name Alphanumeric string Yes
Organization Foreign key to a(n) Organization Yes
Status Possible values: active, inactive No
Business criticity Possible values: high, low, medium No
System Foreign key to a(n) Functional CI Yes
Software Foreign key to a(n) Software No
Software licence Foreign key to a(n) Software Licence No
Path Alphanumeric string No
Move to production date Date (year-month-day) No
Description Multiline character string No

Tabs

Tab Description
Contacts All the contacts for this configuration item
Documents All the documents linked to this configuration item
Tickets All the tickets for this configuration item
Application solutions All the application solutions depending on this configuration item
Web applications All the web applications available on this web server
Provider contracts All the provider contracts for this configuration item
Services All the services impacted by this configuration item

Creating a new Web server

Click on the “New CI” menu:

Then select “Web server” in the form below:

And click “Apply” to display the Web server creation form:

Relations

  • Impacts: a Web Server impacts all the Web Applications running on it, the Application Solutions it belongs to and all the contacts (Persons or Teams) directly linked to the Web Server.
  • Depends on: a Web Server is considered as depending on the system (Server, PC or Virtual machine) on which it runs.

Miscellaneous

Group

Any arbitrary group of CIs. Groups can be used to define explicit sets of configurations items for any documentation purpose. For example when doing an OS migration, it can be convenient to create a group “Servers to be migrated” and to remove the servers from the group as the migration progresses.

Group Properties

Name Type Mandatory?
Name Alphanumeric string Yes
Status Possible values: Implementation, Obsolete, Production Yes
Organization Foreign key to a(n) Organization Yes
Type Alphanumeric string No
Description Multiline character string No
Parent Group Foreign key to a parent Group No

Tabs

Tab Description
Linked CIs All the configuration items linked to this group

Creating a new Group

Location

A Location object in iTop is used to document the physical location of other configuration items. A Location basically has an address and therefore is most often used to describe a physical site. It is a good practice to ensure that for a given Organization, Location names are unique.

Location Properties

Name Type Mandatory?
Name Alphanumeric string Yes
Status Possible values: Active, Inactive No
Owner organization Foreign key to a(n) Organization Yes
Address Multiline character string No
Postal code Alphanumeric string No
City Alphanumeric string No
Country Alphanumeric string No

Tabs

Tab Description
Contacts All the contacts located on this location
Devices All the devices in this location

Creating a new Location

OS Licence

A licence contract for a particular operating system. The licence is related to one operating system (for example Windows 2008 R2) and can be associated with severall servers or virtual machines.

OS Licence Properties

Name Type Mandatory?
Name Alphanumeric string Yes
OS version Foreign key to a(n) OS Version Yes
Organization Foreign key to a(n) Organization Yes
Usage limit Alphanumeric string No
Description Multiline character string No
Perpetual Possible values: no, yes Yes
Start date Date (year-month-day) No
End date Date (year-month-day) No
Key Alphanumeric string No

Tabs

Tab Description
Documents All the documents linked to this licence
servers All the servers where this licence is used
Virtual machines All the virtual machines where this licence is used

Creating a new OS Licence

Click on the “Overview” menu:

And click on “Create a new License” in the dashboard:

Then select “OSLicence” in the form below:

And click “Apply” to display the OS Licence creation form:

OS Patch

A patch, hotfix, security fix or service pack for a given operating system.

OS Patch Properties

Name Type Mandatory?
Name Alphanumeric string Yes
Description Multiline character string No
OS version Foreign key to a(n) OS Version Yes

Tabs

Tab Description
Documents All the documents linked to this patch
Devices All the systems where this patch is installed

Creating a new OS Patch

Click on the “Overview” menu:

And click on “Create a new Patch” in the dashboard:

Then select “OSPatch” in the form below:

And click “Apply” to display the OS Patch creation form:

Organization

The Organization is the base entity for the ownership of configuration items in iTop. Organizations are also used in iTop to document customers, providers, and organizational units within the same company. To describe complex structures, Organizations can be arranged into a hierarchy (by use of the optional “Parent” field).

Organization Properties

Name Type Mandatory?
Name Alphanumeric string Yes
Code Alphanumeric string No
Status Possible values: Active, Inactive No
Parent Foreign key to a parent Organization No
Delivery model Foreign key to a(n) Delivery Model No

Creating a new Organization

Physical Interface

A physical network interface on a physical server, as opposed to virtual interfaces that are defined at the sofware level either in operating systems or virtual machines.

Physical Interface Properties

Name Type Mandatory?
Name Alphanumeric string Yes
Device Foreign key to a(n) Connectable CI Yes
IP Address IP Address No
MAC address Core:AttributeMacAddress+ No
Comment Multiline character string No
Speed Decimal value (could be negative) No

Tabs

Tab Description
VLANs VLANs to which this interface is connected

Software

A generic item of a software in the software catalog. Software instances installed on a particular system always refer to a given Software. iTop splits the softwares in 5 categories: DB Servers, Middlewares, PC Softwares, Web Servers and Other Softwares.

Software Properties

Name Type Mandatory?
Name Alphanumeric string Yes
vendor Alphanumeric string Yes
Version Alphanumeric string Yes
Type Possible values: DB Server, Middleware, Other Software, PC Software, Web Server No

Tabs

Tab Description
Documents All the documents linked to this software
Software Instances All the software instances for this software
Software Patches All the patchs for this software
Software Licences All the licences for this software

Software Licence

A licence contract for a particular software. The licence is related to one software (for example MS Office 2010) and can be associated with several instances of this software.

Software Licence Properties

Name Type Mandatory?
Name Alphanumeric string Yes
Software Foreign key to a(n) Software Yes
Organization Foreign key to a(n) Organization Yes
Usage limit Alphanumeric string No
Description Multiline character string No
Perpetual Possible values: no, yes Yes
Start date Date (year-month-day) No
End date Date (year-month-day) No
Key Alphanumeric string No

Tabs

Tab Description
Documents All the documents linked to this licence
Software instances All the systems where this licence is used

Creating a new Software Licence

Click on the “Overview” menu:

And click on “Create a new License” in the dashboard:

Then select “SoftwareLicence” in the form below:

And click “Apply” to display the Software Licence creation form:

Software Patch

A patch, hotfix, security fix or service pack for a given software.

Software Patch Properties

Name Type Mandatory?
Name Alphanumeric string Yes
Software Foreign key to a(n) Software Yes
Description Multiline character string No

Tabs

Tab Description
Documents All the documents linked to this patch
Software instances All the systems where this software patch is installed

Creating a new Software Patch

Click on the “Overview” menu:

And click on “Create a new Patch” in the dashboard:

Then select “SoftwarePatch” in the form below:

And click “Apply” to display the Software Patch creation form:

VLAN

A Virtual LAN is used to group together in a logical way networks Subnets and Physical Interfaces that participate in the same VLAN.

VLAN Properties

Name Type Mandatory?
VLAN Tag Alphanumeric string Yes
Organization Foreign key to a(n) Organization Yes
Description Multiline character string No

Tabs

Tab Description
Subnets Subnets which are part of this VLAN
Physical network interfaces Interfaces which are part of this VLAN

Creating a new VLAN

Click on the “Overview” menu:

And click on “Create a new VLAN” in the dashboard:

To display the following form:

Typology

Type Description
Brand The possible values for the “Brand” of a device.
Contact Type Possible values for the “role” of a Person inside a Team or a Delivery Model.
Document Type
IOS Version Possible values for the types of operating system for network devices (from Cisco's Internetwork Operating System).
Model The possible values for the “Model” of a device. The list of models is organized per brand in iTop.
Network Device Type The possible values for the “Type” of a Network Device (e.g. Router, Switch, Firewall, etc.)
OS Family The possible values for the “OS Family” attribute of Servers, Virtual Machines and PCs. A sample list can be:
* CentOS
* Debian
* Fedora
* HP-UX
* MacOS X
* RedHat
* Solaris
* SuSE
* Ubuntu
* Windows
OS Version The possible values for the “OS Version” of a computer. The OS Versions are organized per OS Family in iTop.

For example if you define the OS Type “MacOS X”, the versions for this OS Type can be:
* 10.0 - Cheetah
* 10.1 - Puma
* 10.2 - Jaguar
* 10.3 - Panther
* 10.4 - Tiger, etc.

Whereas for the OS Type “Windows”, the versions can be something like:
* XP
* XP SP1
* XP SP2
* XP SP3
* Vista
* Vista SP1
* Vista SP2
* 7
* 7 SP 1
* Server 2008
* Server 2008 R2
* Server 2012, etc.
2_4_0/datamodel/itop-config-mgmt.txt · Last modified: 2018/12/19 11:40 (external edit)
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