• User guide of the ITSM Designer

• Check what exist and you may pick-up some in this list of available extensions
• Then require a quotation to Combodo.

• Helper to create the mandatory files for a new extension.
• Searching and manipulating objects API
• Adding business logic on objects using CRUD events, which are called following CRUD sequence
• Adding your own events: Events API - New in 3.1 - Methods versus events
• Customizing the GUI with Interfaces API
• For XML syntax: XML Data Model Reference and XML Portal reference .
• For PHP code: iTop coding standards
• For icons: FontAwesome v5

• Add a field to the Server class - 2017 - reworked in March 2023
• (Re-)Define dictionary entries - 2019 - reworked in March 2023
• Force a field to be always mandatory - 2019 - reworked in March 2023
• Remove a field from Ticket - 2019
• Add a Dashboard on a Team - 2019 - reworked March 2023
• Creating a new class of CI: Monitor - 2017
• Define a dependency - 2021
• Add a 1:1 relationship - 2022 - reworked May 2025
• n-n reflexive & symmetrical - March 2022
• Creator of an object - April 2022
• Consolidated status - May 2022
• Add a TagSet in PHP - May 2022
• Add a Log entry in PHP - March 2023
• Add an n:n relationship - August 2023
• Confidential attribute - May 2025
• Reassign ticket on log update - August 2025

• Add state and transition - reworked in February 2023
• Count time spent in a state - reworked in February 2023
• Notify after a delay in a state - February 2023
• Behavior of a Stopwatch
• Add a lifecycle on Physical Device - 2019 - reworked March 2023
• Force a field to be mandatory by lifecycle - 2019 - reworked March 2023
• Execute actions on transition - reworked in March 2023
• Predefined methods usable on transition - Nov 2021
• Allow direct creation in a state other than default - November 2023

• Create new Profile - 2017 - reworked in March 2023
• Delegate 'Admin tools' menus - New in 2.5
• Define your own Password policy - New in 2.7
• Implement Password expiration - New in 2.7
• Create your authentication method - New in 2.7
• Prevent User accidentally disabled - added in October 2021

• Force a field to be mandatory - 2019 - reworked in May 2025
  • Only on a particular condition
  • Only for a subset of final classes
• Make a field read-only - 2019 - reworked in May 2025
• Hide cost for some users - 2019
• Form Prefill: - 2019
  • Prefill fields in an object creation form
  • Prefill fields in a transition
  • Prefill search criteria, when searching objects to link them to the current object - enriched August 2023
• Check data integrity: - 2019 - reworked in May 2025
  • Ensure that End date is after Start date
  • Ensure that a Location is filled when on Physical Device is on Production
  • Prevent changes on LinkedSet: eg prevent consumptions exceeding stock - August 2024
  • Prevent Person's organization change to break associated Portal user - 3.1 - July 2023
  • Prevent Users to create object of a class and limit them to modification only.
• Define Obsolescence rules - 2018
• Prevent duplicates - 2019

• Change the iTop Homepage - 2020
• Add entry in ''other actions'' popup menu
• Creating a new dashlet for console dashboards: iFrame
• Enrich display of an object - 2019
• Differentiate homonyms - New in 3.0 - 2022
• Changing page title - March 2022
• Navigation between objects - August 2022
• Hide an object tab: Impact Analyses or Dashboard - 2022 - enriched August 2023
• Add action on a list - Dec 2022
• Hide object History - August 2023
• Add object overview - 3.1 - August 2023
• Order enum values - 3.1 - August 2023
• Order transitions - 3.1 - August 2023

• Changing iTop logos - reworked in March 2023
• Changing colors and more - Sept 2022
• Highlight critical objects - New in 2.7
• Highlight state in 3.0 or in 2.7
• Change menu icon - New in 3.0 - 2022
• Class color & icon - New in 3.0 - 2022
• Changing left menu colors - Sept 2022
• Changing main colors - Sept 2022
• Create a new theme in 3.0 or in 2.7

• Copy linkedset with object copier - 2019
• Compute WorkOrder End Date - 2019 - Reworked May 2025
• Count Ticket reopening - 2019 - Reworked March 2023
• Calculated field on 1:n - 2018 - Reworked May 2025
• Calculated field on n:n - 2020 - Reworked May 2025
• Store Count of n:n relation - 2020 - Reworked January 2024
• Synchronize data from an external application - 2020
• Transfer Ticket to another iTop via Webhook - 2022 - Reworked April 2025
• Store Count of 1:n relation - Oct 2022 - reworked May 2025
• Add a log entry when an attachment is added - March 2024
• Compute linkedset dependent values - August 2024

• Counting time waiting for 3rd party - 2019
• Get resolution delay taking coverage window into account - 2019
• Count the number of time a UserRequest is re-open - 2019
  • Desactivate history tracking on the counter
• Close automatically after a delay - 2020
• User Request where TTO start on a planned date - 2019
• Planned User Request (advanced) - 2019
• SLA by Service Subcategory - 2019
• Inherite services from parent organization - 2019
• Use an holiday calendar per country for SLA computation
• Cascading Change closure: Resolve automatically all associated User Requests on Related change closure
• Service Provider with Intermediates - May 2022

Only available since version 2.3, the enhanced Portal offers customization options

• Portal Customization Overview
• Portal XML Reference
• Portal Limitations

Examples of How to :

• Make a field mandatory on the User Portal - 2019
• Allow to see more or less Tickets - 2019
• Create Tickets for others - July 2021
• Change scopes
• Change the bootstrap theme
• Change a menu icon
• Add a "create" button
• Add a new browse mode
• Add a Dashlet (since 2.5)
• Create a new portal - January 2021
• Optional relationship on Portal - March 2022
• Portal: Create Ticket for various Customers - June 2025